FAQ's

Holiday Delivery Deadlines: Arrival by December 24th, 2019

All Art Prints: November 26th

Due to our processing and production time, the ordering deadline for all art prints is November 26th*. This is for all art prints and for guaranteed delivery before December 25th.

*Depending on store inventory, we may be able to fulfill certain requests after the November 26th deadline. Please email orders@sugarbooandco.com for more information. 

All Other In Stock Items:

  • December 11th for standard FedEx ground shipping 
  • December 17th for express shipping (express shipping is an item you need to add to your cart and there is a fee of $20**)

**If express shipping has not been added, the items will ship with standard shipping.

all-art-prints-made-to-order.jpg 

We do offer Gift Wrapping and Express Shipping services. 

 

For express shipping, please view your cart and go to checkout. Express shipping is an additional $20 on top of the calculated shipping rate. You can choose between flat rate and express shipping services at checkout.

 

For gift wrapping, visit the cart page. From there you can add gift wrapping to whatever items you wish to gift wrap. For order notes and gift notes, press checkout. On the checkout page you will see a spot for order notes. Add you gift messages there and we will make sure to include it in your package. 

 

Return Policy

Online Return Policy 
Sugarboo & Co. Satisfaction Guarantee
Sugarboo & Co. has a 14-day satisfaction guarantee. If for any reason you are not completely satisfied with your Sugarboo & Co. item, within the first 14 days after your order has arrived to you, we will replace, refund or exchange your product.

To return items:
To return an item for a complete refund, please package it in its original packaging and return the item within 14 days. You are responsible for the cost of shipping the item back to us, and we recommend using a shipping method with tracking for your return. PLEASE RETURN TO THE ADDRESS BELOW AND INCLUDE YOUR INVOICE. We do our best to refund your credit card within 48 hours of receipt. After that, your bank may take between 2 and 10 business days to credit your card. If you are returning an item in exchange for another item, we will send the replacement item out as soon as we can upon receipt of the item you are returning. Return of defective items: If an item is broken or defective, we will replace or exchange your product free of charge. Please note that abuses to the exchange policy, such as abnormal wear and tear, are subject to Sugarboo & Co.'s discretion. 
 
Delivery Fees - delivery fees are non-refundable and prior purchases are not eligible for price adjustments.

Please return all items to:

Sugarboo & Co.
1200 Northmeadow Pkwy
Suite 160
Roswell, GA 30076

NOTE: PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT

 

Shipping Rates and Timelines:

We ship either with FedEx Ground Shipping which is between 1-5 business days, or Express Shipping which is 2 business day shipping. We do not ship on Saturdays, Sundays, and/or nationally observed US holidays.

Online orders can take 1-3 business days for order processing which is not included in the shipping timeline.

Once shipped, you will receive and shipment confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. 

Shipping Rates:

Flat Rate Ground shipping (1-5 business days)

$6.95 on orders from $0.00 - $20.00

$8.95 on orders $20.00 - $75.00

$10.95 on orders $75.00 - $125.00

$12.95 on orders $125.00 - $200.00

$15.95 on orders $200 +

Express Shipping is an additional $20.00 charge on top of your Flat Rate shipping quote.

 

International Shipping

Shipping to Canada - $45.00

International - $100.00

For custom shipping quotes on international orders, please email us at info@sugarbooandco.com

 

 

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that he or she enters the shipping address correctly. We ship your package to the address provided to us. We are not responsible if your package is lost in shipment or if your package is shipped back to us due to an incorrect or undeliverable address. If the address provided to us is incorrect, we can not ship a new package until the original package is located. We do our best to process and ship packages as soon as possible. If your shipping address is incorrect please email us at info@sugarbooandco.com or call at 770-545-8461 as soon as possible so we can get it fixed before it has been shipped out. We will do our best to make the change, however we cannot guarantee that we will be able to do so. 

 

International Shipping 

We do ship internationally. Our "standard" international shipping rate is $100 USD. Sometimes we are able to make exceptions on shipping costs, and work out a quote which could be less than $100. If you email info@sugarbooandco.com with your full street address, and the exact items you are purchasing, we can work on getting a quote for you. 

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be and we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

How art prints are made

All art prints are painted by hand by Rebecca Puig, the artist behind Sugarboo & Co. We then print the art work she made directly on luan (also spelled lauan) wood. Each piece goes through many stages and hands to be built so they are truly one of a kind and no two pieces will be alike. Framing is either reclaimed grey wood or gallery wrap style which is described as a wooden canvas and hand painted at the end to compliment the image. Each frame style has a 2" lip all the way around that makes it easy to hang. 

 

Warehouse Sale

We do not currently have a warehouse sale planned. As soon as one is planned we will announce it through our social media: Facebook and Instagram, and to our email subscribers. Follow along on one of those three platforms to be the first to know!

 

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