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FAQ's

FAQ:

Holiday Delivery Deadlines

All Art Prints: November 12th

Due to our processing and production time, the ordering deadline for all art prints is November 12th*. This is for all art prints and for guaranteed delivery before December 25th.

*Depending on store inventory, we may be able to fulfill certain requests after the November 12th deadline. Please email orders@sugarbooandco.com for more information. 

All Other In Stock Items:

  • December 12th for standard FedEx ground shipping 
  • December 17th for express shipping (express shipping is an item you need to add to your cart and there is a fee of $20**)

**If express shipping has not been added, the items will ship with standard shipping.

 Return Policy

Online Return Policy
Sugarboo & Co. Satisfaction Guarantee
Sugarboo & Co. has a 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your Sugarboo & Co. item, within the first 30 days after purchase, we will replace, refund or exchange your product.

To return items:
To return an item for a complete refund, please package it in its original packaging and return the item within 30 days. You are responsible for the cost of shipping the item back to us, and we recommend using a shipping method with tracking for your return. PLEASE RETURN TO THE ADDRESS BELOW AND INCLUDE YOUR INVOICE. We do our best to refund your credit card within 48 hours of receipt. After that, your bank may take between 2 and 10 days to credit your card.
If you are returning an item in exchange for another item, we will send the replacement item out as soon as we can upon receipt of the item you are returning.
Return of defective items: If an item is broken or defective, we will replace or exchange your product free of charge. Please note that abuses to the exchange policy, such as abnormal wear and tear, are subject to Sugarboo & Co.'s discretion. 

Please return all items to:

Sugarboo & Co.
1200 Northmeadow Pkwy
Suite 160
Roswell, GA 30076

NOTE: PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT

International Shipping 

We do ship internationally. Our "standard" international shipping rate is $100. Sometimes we are able to make exceptions on shipping costs, and work out a quote with could be less than $100. If you email info@sugarbooandco.com with your full street address, and the exact number and items you are purchasing, we can work on getting a quote for you. 

 How art prints are made

All art prints are painted by hand by "Rebecca Puig, the artist behind Sugarboo & Co. We then print the art work she made directly on luan (also spelled lauan) wood. Each piece goes through many stages and hands to be built so they are truly one of a kind and no two pieces will be alike. Framing is either reclaimed grey wood or gallery wrap style which is described as a wooden canvas and hand painted at the end to compliment the image. Each frame style has a 2" lip all the way around that makes it easy to hang.