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Wholesale FAQ

 

WHOLESALE CUSTOMERS

+ Do you have a catalog?

We offer an online catalog with can be accessed through our log in portal. Please register your company with the website to obtain wholesale access. View online catalog here.

  

How do I set up a wholesale account?

Please provide us with a copy of your business license or tax ID along with a signed copy of our Terms and Conditions. This can be emailed to sugarboofax@gmail.com or faxed to 678-461-4641. Please contact our office to check the availability of your zip code to open the account.

  

When will my credit card be charged?

We charge at the time of production which is typically 2 weeks before your item ships but it can be up to the day of shipping.

  

Placing first order

All first orders must have the signed copy of the Terms and Conditions along with a copy of your business license to process your order. We cannot process your order if these documents are not submitted along with your order.

To fill out the order form we will need item choice, quantity, and price. If ordering Photoboxes or Small Antique Frames, we will need the first few words of the quote, size, color, quantity and price. Minimum opening amount is $500.00.

Please fill out the Order Form and the Terms and Conditions completely.

  

How do I go about placing a re-order?

All re-orders must be in writing which can be placed through either fax, email or our website. We do not take phone orders.

 

SUGARBOO POLICIES
 

Shipping

All orders are shipped FedEX Ground unless specified otherwise. Expedited shipping is available upon the customers request. Sugarboo Designs determines the method of shipping based on factors such as weight and volume. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. We do not ship to P.O. boxes.

  

Claims

Damages, shortages and defects must be notified within 48 hours of receipt of goods. If there is any damage to the outer packaging of the shipment, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier. If the shipment is signed for in good condition, but concealed damage has occurred, you must contact Sugarboo Designs within 48 hours to report the damage and request an inspection of the damaged goods. Please keep all original packaging for 7 business days after damage is reported. 

  

Returns

All returns must be authorized by Sugarboo Designs with the issuance of a Return Merchandise Authorization number. We must be notified of any defects, missing items, over shipments and damages the first 5 (five) business days of receiving the order. After the 5 (five) business days have passed, the customer will be responsible for returning the items back to Sugarboo Designs and any shipping fees and re stocking fees that may apply with no exceptions. Any items returned without a valid RMA# will be refused and all shipping charges will be the responsibility of the sender. Any unauthorized items that are returned with authorized items will not receive credit. If an item is reported to be defective and upon authorized return is deemed by Sugarboo Designs to be of the first quality, a re-stocking fee may apply and applicable shipping charges will be applied. Returns for first quality merchandise are not accepted.

  

Drop Shipping

Sugarboo Designs will drop ship orders according to instructions on your purchase order. There is no additional fee.

  

Backorders

All backorders will ship unless canceled by the customer in writing, via email or fax. Backorders can only be canceled in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Please note that your order will be shipped as complete as possible, but it is not suggested to request complete shipping as this may delay delivery of your order.

  

Cancellations

All cancellations must be in writing within 5-7 business days of the initial order. Cancellations are not guaranteed.

 

ORDERS

Placing first order

All first orders must have the signed copy of the Terms and Conditions along with a copy of your business license to process your order. We cannot process your order if these documents are not submitted along with your order.

To fill out the order form we will need item choice, quantity, and price. If ordering Photoboxes or Small Antique Frames, the first few words of the quote, size, color, quantity and price.

Please fill out the order form and the Terms and Conditions completely.

  

How do I go about placing a re-order?

All re-orders must be in writing which can be placed through either fax, email or our website. We do not take phone orders.

  

Time sensitive orders

If you have an order that is time sensitive please contact our office before placing the order so we can confirm the availability of the item as well as the shipping method. The required date must also be written on the order form or notated on the order when submitting through fax, email or our website. Orders submitted without the requested date that are time sensitive will be processed with the regular lead time.

  

Rush orders

We are usually able to RUSH your order [ships 2 weeks from order date] for an additional $25.00 per item. Please call our office to confirm if a RUSH is available before placing your order. Please contact our office to confirm these costs.

 

PHOTOBOX COLLECTION OVERVIEW
 

+ Is your photobox design original?

Yes, our design is original with a U.S. government design patent pending.

What size is a photobox?

The photoboxes are 20" x 20" square by 2" deep and they hold a 4" x 4" photo in the center.

What are the photoboxes made out of?

The photoboxes are made entirely from real wood. There are no "engineered" products used in the construction. Each piece has its own unique character since each photobox is made to order. Distinctive grains, dings, and imperfections are to be expected and are intentional. 

What is the turnaround time on photobox orders?

Our turnaround time varies throughout the year. Please always contact our office to confirm lead time. All of our products are custom made/made to order pieces so the typical turn-around time is 3-4 weeks. Retailers receive a faxed or emailed order confirmation the next business day confirming that we received the order along with the estimated ship out dates. These confirmations have approximate ship dates. Please be aware of this! Orders rarely ship in less than 4 weeks unless it is RUSHED.

We are usually able to RUSH your order [2 weeks] for an additional $25.00. Please call our office to confirm if a RUSH is available before placing your order though. RUSH orders needed in or less than 2 weeks will incur the expedited shipping costs via FedEX. Please contact our office to confirm these costs.

How do I purchase a photobox?

We have retailers nationwide that carry our photoboxes.
Please contact us with your zip code and we will be able to find a local retailer in your area.  

When will my credit card be charged?

Your credit card will be charged when production of your photobox begins

Photobox Customizing

Can I choose the color of my photobox?

Yes, you can pick from one of our 18 color finishes to create your own custom, handmade piece of art. See our Custom Color Chart located under the Photobox Collection under Products on our website.

Can I get custom colors that Sugarboo doesn't offer on the color chart?

 Yes. For a $20.00 USD fee (per color, per frame) we can use your specified color.

Will Sugarboo do a quote of my choosing?

Yes, for a one-time setup fee of $100.00 USD plus the regular price of the photobox, we will create a custom photobox using your own quote. This setup fee is a nonrefundable deposit and is required before any layouts will be done. Please contact us with any questions at wholesale.info@sugarbooandco.com

How do I place my photo into the photobox?

The photoboxes are designed specifically for your own photo and work with a 4" x 6" photo cut down to 4" x 4". The photobox comes with a temporarily mounted display photo. This photo comes out easily, allowing you to insert your own photo. Please see the mounting instructions for more information.

Photobox Fonts

What color are the fonts on the photoboxes?

The black, chocolate, charcoal, and slate finishes all have the cream font, whereas the rest of the boxes come with a dark chocolate font.

Can I change the font?

Sorry, no. The font choices come as you see them.

How is the lettering done?

We have a very exact process, which involves painting each letter by hand. All the photoboxes are hand painted and finished.

Is the lettering on "The Velveteen Rabbit" and "Remember when..." supposed to run off the edges?

Yes. The lettering is done like that on purpose to add to the vintage look of the photobox. Certain words may have the first or last letter cut off or run off the inside and/or outside edges of the photobox. Please make sure you and/or your customers are aware of this characteristic of these particular photoboxes.

Photobox Mounting

What size photo do the photoboxes use?

We highly recommend using a 4" x 6" photo cut down to 4" x 4".

How do I get that vintage look from a color photo?

Take the photo to your local photo processor [i.e.: Wolf Camera, Walgreens] and have them make duplicates for you. We recommend having a sepia or black and white photo reproduction done on matte photo paper. Sepia gives a more authentic vintage look. The photo technician should know these terms.

How do I place my photo into the photobox?

The photoboxes are designed specifically for your own photo and work with a 4" x 6" photo cut down to 4" x 4". The photobox comes with a sample photo which easily comes out, allowing you to insert your own photo. You can place your own photo by removing the sample photo. Unslip each corner of the photo to remove. We also recommend using double sided tape to secure the photo in the 4" X 4" square.