Wholesale FAQ

WHOLESALE CUSTOMERS

 

+ Do you have a catalog?

Our online catalog can be accessed through our log in portal once your wholesale account is approved. Please register your company with the website to obtain wholesale access.

  

How do I set up a wholesale account?

Please provide us with a copy of your business license or tax ID along with a signed copy of our Terms and Conditions. This can be emailed to sugarboowholesale@gmail.com. Please contact our office to check the availability of your zip code to open the account.

 

How do I set up an international wholesale account?

Qualified account must be a valid retail business owner and will need to provide Sugarboo & Co Wholesale with a copy of your resale exemption certificate (initial order only) and/or your tax reference # along with a signed copy of our Terms and Conditions. Please provide VAT #, GST# or any other necessary information for tax and shipping purposes. This can be emailed to sugarboowholesale@gmail.com.

  

When will my credit card be charged?

We charge at the time of production which is typically the next business day after your order was placed. The shipping charge will be charged at the time the order ships.

  

Placing first order

All first orders are placed online after your account has been approved and you have online access. Minimum opening amount is $500.00.

  

How do I go about placing a re-order?

All re-orders must be placed online on your account. We do not take phone orders.

 

 

SUGARBOO POLICIES
 

Shipping

All orders are shipped FedEX Ground unless specified otherwise. Expedited shipping is available upon the customers request. Sugarboo and Co Wholesale has a 10% freight cap of the order total for the shipping charge but the minimum charge is $5. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. We do not ship to P.O. boxes.

  

Claims

Damages, shortages and defects must be notified within 5 days of receipt of goods. If there is any damage to the outer packaging of the shipment, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier and an image of the damage is required. If the shipment is signed for in good condition, but concealed damage has occurred, you must contact Sugarboo and Co Wholesale within 48 hours to report the damage and request an inspection of the damaged goods. Please keep all original packaging for 7 business days after damage is reported.

  

Returns

All returns must be authorized by Sugarboo and Co Wholesale with the issuance of a Return Merchandise Authorization number. We must be notified of any defects, missing items, over shipments and damages the first 5 (five) business days of receiving the order. After the 5 (five) business days have passed, the customer will be responsible for returning the items back to Sugarboo and Co Wholesale and any shipping fees and re stocking fees that may apply with no exceptions. Any items returned without a valid RMA# will be refused and all shipping charges will be the responsibility of the sender. Any unauthorized items that are returned with authorized items will not receive credit. If an item is reported to be defective and upon authorized return is deemed by Sugarboo and Co Wholesale to be of the first quality, a re-stocking fee may apply and applicable shipping charges will be applied. Returns for first quality merchandise are not accepted.

  

Drop Shipping

Sugarboo and Co Wholesale will drop ship orders according to instructions on your purchase order. There is a $5 drop ship fee.

  

Backorders

All backorders will ship unless canceled by the customer in writing via email. Backorders can only be canceled in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Please note that your order will be shipped as complete as possible, but it is not suggested to request complete shipping as this may delay delivery of your order.

  

Cancellations

All cancellations must be in writing within 1-2 business days of the initial order. Cancellations are not guaranteed.

 

ORDERS

 

Placing first order

All first orders are placed online after your account has been approved and you have online access. Minimum opening amount is $500.00.

  

How do I go about placing a re-order?

All re-orders must be placed online on your account. We do not take phone orders.

 

Time sensitive orders

If you have an order that is time sensitive please contact our office before placing the order so we can confirm the availability of the item as well as the shipping method. The required date must also be included on the online order when submitting through our website. Orders submitted without the requested date that are time sensitive will be processed with the regular lead time.

  

Rush orders

We are usually able to RUSH your order [ships 2 weeks from order date] for an additional $25.00 per item. Please call our office to confirm if a RUSH is available before placing your order. Please contact our office to confirm these costs.

 

***Please refer to our Terms and Conditions to review in full.***

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